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Artificial Intelligence (AI) in customer service is rapidly transforming the way busi- nesses engage with consumers, enhancing customer experiences through automa- tion and personalization. As organizations increasingly adopt AI technologies, they are able to streamline support processes, respond to inquiries more swiftly, and provide tailored...

Salesforce Einstein or the AI for Customer Relationship Management Summary Salesforce Einstein is an artificial intelligence (AI) platform designed to enhance customer relationship management (CRM) by integrating intelligent capabilities into Salesforce's suite of services. Launched as part of Salesforce's commitment to leveraging AI for business solutions, Einstein...

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